Refund policy

CozyNeat Return and Refund Policy

You may request a return within 30 days of delivery. To start a return, email service@cozyneat.com with your order number and the item you want to return. Please contact us before sending a return.

For non-quality returns, return shipping costs are the customer's responsibility.

Return address:
CozyNeat Returns
4531 Shirley Ave
El Monte, CA 91731
United States

After an approved refund is issued to the original payment method, please allow 3-5 business days for it to appear. Processing time may vary by bank or payment provider.

Questions about returns can be sent to service@cozyneat.com.